STATEMENT BASED ON THE COMMERCIAL TRANSACTION LAW

Company Name:T-connect Corporation
Address:〒170-0005　2-41-5 Minami Otsuka, Toshima-ku, Tokyo, Otsuka Watoto Building 4A
President / CEO:Chu Thi Phuong Thao
Phone Number:03-6384-0289
Business Hours:10:00〜18:00
Email:contact@tconnect.co.jp
Website:https://tconnect.co.jp/
Product Prices:Please refer to the product introduction page ※Displayed prices include taxes
Payment Methods:Cash on delivery (Daibiki(COD)), bank transfer, direct cash payment – Additional costs, other than product shipping fees: – Consumption tax: the price displayed on the website includes tax, so no additional charges will be incurred. – Shipping fees: free for customers who pay in advance, an additional 800 yen for customers paying upon delivery (Daibiki(COD)). – Payment fees: additional payment fees may apply for payment service providers/banks for bank transfer and convenience store payments.
Delivery Time:Goods will be delivered within 1-2 business days after receiving the shipment notification from T-connect. Note: For deliveries to remote islands such as Okinawa, Hokkaido, the maximum delivery time may be up to 7 days.
Product Exchange/Return:– All SIM card products and WIFI devices provided by T-connect come with a free return/exchange policy within 03 days from the date the customer receives the product. – No additional exchange/return fees, except for any cost difference in case of exchange for another product. – T-connect will not accept returns/exchanges for products with defects caused by the customer (not due to manufacturer’s error).
Product Warranty:All SIM card products and WIFI devices provided by T-connect come with a 12-month warranty from the date T-connect delivers the product to the customer. – Warranty conditions: * The device must have a warranty seal or a purchase invoice from T-connect. T-connect will verify the warranty period of the device to make the final decision. * Damages to the device must be determined to be due to technical or manufacturer errors.