COMPLAINT RESOLUTION POLICY

In case of complaints or disputes, T-connect emphasizes negotiation and mediation solutions between the parties to maintain customer trust in T-connect’s service quality and follows these steps:

Timeframe for receiving and resolving complaints:

• Customer complaint submission time: Within 24 hours of receiving the product.
• Contact methods: Customers can send feedback to the email address: contact@tconnect.co.jp or phone number: 03-6384-0289
• Resolution process: T-connect’s Customer Care department will receive complaints and, depending on the nature and extent of the issue, T-connect will provide a response, clarification, or resolution to the customer’s concern.
• Exception: In cases beyond the capability and authority of T-connect, T-connect’s management will request that the complainant refer the case to the competent legal authorities for resolution.